Privacy Policy


Your privacy is critically important to us. In summary, here at BigRedBat Ventures, we:• Will never ask you for personal information unless we truly need it.• Will never share your personal information with anyone except to comply with the law or protect our rights.• Won’t store personal information unless required for the ongoing operation of one of our services.Our privacy policy, below, incorporates these goals. You may wish to read the policy carefully; please feel free to contact us should you have any questions regarding your privacy concerns.

Who we are?

BigRedBat Ventures is a sole trader and Simon Miller is the owner, data controller and data protection officer. He can be reached by email at, by phone at 07912 976485 and by post at 40 Grosvenor Road, Muswell Hill, LONDON N10 2DS.

What information do we collect?

We collect order data including names, addresses, user names, email addresses and financial information (Paypal addresses, Credit Card details and phone numbers). Data is collected when customers purchase items or download products from the BigRedBatShop.

When you visit the Site, we automatically collect “Device Information” about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

Device Information is collected using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

How do we use personal information?

We will process data in order to:

• set up and administer accounts

• provide goods and services

• deliver marketing and events communication, or to carry out polls and services, but only in the event that you have opted in to receive marketing information

• conduct internal research

• personalise content, business information or user experience

• meet legal obligations (eg prevention of fraud)

• meet internal audit requirements

What legal basis do we have for processing your personal data?

We process your data with your consent. Should you wish to withdraw your consent, please contact our data controller at the address below.

When do we share personal data?

We treat personal data confidentially. Data is disclosed when necessary to provide our services (generally when addressing BigRedBat Ventures products for the post or email).

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

We will never, ever share your personal information with other third parties.

Where do we store and process personal data?

The BigRedBatShop runs on a Shopify platform. Shopify act as the Data Processor and data is processed on this Shopify site. Shopify protects personal data, as it is transferred to the United States and Canada and stored, in accordance with the requirements of the GDPR.

Occasionally, as part of the process of despatching orders or for internal sales analysis purposes, contact details may be stored on my personal computer which is also password-protected, has a firewall against viruses and is backed up regularly to protect against accidental loss.

How long do we keep your personal data for?

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. When required, data will be deleted from the Shopify site. Hard disks on the personal computer will be destroyed.

Your rights in relation to personal data

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information below, and we will comply except when asked to delete data which we are required to keep by law. If you are not a European resident, we will still consider your request.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

You have the right to lodge a complaint with the Information Commissioner’s Office.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

How can you contact us?

Should you have any questions or concerns about your privacy practices, wish to collect or delete personal information, or wish to file a complaint, please contact Simon Miller at or on 07912 976485 or by post at 40 Grosvenor Road, Muswell Hill, LONDON N10 2DS and I will do in an expeditious manner.